We truly hope that every piece you receive from us feels right in comfort, quality, and meaning.
That said, we understand that sometimes things don’t go as expected, and we’re here to help.

”EXCHANGE POLICY”

If you wish to exchange a product, please inform us within 5 days of receiving your order.

Exchange is applicable if:
• The product is unused, unwashed and unworn
• The product is in its original condition with tags intact

Once we receive your request within the given time frame, our team will guide you through the exchange process smoothly.

”RETURN POLICY”

We accept returns only in genuine cases, where the issue is on our end.
This is to ensure fairness to all our customers and to maintain the quality of our products.

A return will be accepted only if:
• The product is torn or damaged on arrival
• The product is dirty or defective
• The product is missing any part or accessory
• The product received is not the same as shown or described on our website

If any of the above applies, please contact us within 5 days of receiving the order, along with clear photos or videos of the issue, so we can assist you promptly.

”IMPORTANT NOTE”:
• Products must be unused, unwashed, and in their original condition for both return and exchange requests.
• Requests raised after 5 days of delivery will not be eligible for return or exchange.
• We reserve the right to decline a request if the product does not meet the above conditions after inspection.

”CUSTOMIZED PRODUCTS”

Please note that customized or made-to-order products — created specifically according to your measurements, preferences, or design choices — are not eligible for return or exchange, unless the product is found to be defective or damaged on arrival.

• If the defect is confirmed, we will cover the shipping costs for the replacement.
• If the issue does not meet our exchange criteria, return shipping will be at the customer’s expense.
• Email us at :support@blushymoo.com, or whatsapp :9813630203